Contact us

Contact information

Online chat

Online chat - 8.30am - 5pm Monday to Friday.

Business hours

Business hours: Monday - Friday 8.30am - 5pm.

Christmas and New Year hours

  • Friday 22 December: 8.30am to 12.30pm
  • Monday 25 December: closed
  • Tuesday 26 December: closed
  • Wednesday 27 December: call centre open 8.30am to 5pm; customer service centre closed
  • Thursday 28 December: call centre open 8.30am to 5pm; customer service centre closed
  • Friday 29 December: call centre open 8.30am to 5pm; customer service centre closed
  • Monday 1 January: closed
  • Tuesday 2 January: back to normal hours

View Christmas and New Year hours for library branches, art centre, wildflower garden, waste services and KFAC

Telephone interpreter service

Non-English speakers can phone 131 450.

National Relay Service

If you have a hearing or speech impairment, contact us using the National Relay Service.

TTY: Call 133 677 then dial 02 9424 0000.

Speak and Listen users with ordinary handset - call 1300 555 727 then ask for 02 9424 0000.

Internet relay users - Log on to Internet relay and enter 02 9424 0000.

Online services 

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