Online chat - 8.30am - 5pm Monday to Friday.
Business hours: Monday - Friday 8.30am - 5pm.
Christmas and New Year hours
- Friday 22 December: 8.30am to 12.30pm
- Monday 25 December: closed
- Tuesday 26 December: closed
- Wednesday 27 December: call centre open 8.30am to 5pm; customer service centre closed
- Thursday 28 December: call centre open 8.30am to 5pm; customer service centre closed
- Friday 29 December: call centre open 8.30am to 5pm; customer service centre closed
- Monday 1 January: closed
- Tuesday 2 January: back to normal hours
View Christmas and New Year hours for library branches, art centre, wildflower garden, waste services and KFAC
Telephone interpreter service
Non-English speakers can phone 131 450.
National Relay Service
If you have a hearing or speech impairment, contact us using the National Relay Service.
TTY: Call 133 677 then dial 02 9424 0000.
Speak and Listen users with ordinary handset - call 1300 555 727 then ask for 02 9424 0000.
Internet relay users - Log on to Internet relay and enter 02 9424 0000.
Request a service
Make a complaint