Library FAQs

Click on the links below for more information about Ku-ring-gai Library

How do I join the library?

Visit one of our four branches with identification that shows your name and address, such as a driver’s licence, and we can join you up straight away. If you prefer, you can complete the online form before visiting then collect your library card from any branch by showing your ID.

Where can I view the Ku-ring-gai Library Statement of Service?

This can be viewed in all branches and can also be read here.

Ku-ring-gai Library - Statement of Service(PDF, 338KB)

What protection is there for my personal information?

Application for library membership requires you to provide personal information as defined in the Privacy and Personal Information Protection Act 1998. This information will only be used within Ku-ring-gai Council. The supply of this information is voluntary, but if you do not wish to provide any of the information sought, it will not be possible to process your application.

How long are loan periods?

Standard Loans (General books, DVDs, CDs) – 4 week loan (you can have up to two renewals on these items).

Quick Picks – 1 week loan (there are no renewals on these items).

Magazines – 2 week loan (you can have up to two renewals on these items).

Please note: any items reserved by another library member at the time of your loan will have the loan period reduced to half the length listed above. Loans with active reservations will not be eligible for renewal.

What is the Quick Pick collection?

This is a new collection of some of the most in-demand materials in the library.

How long can I borrow a Quick Pick item?

Quick Pick items can be loaned for one week only with no renewals.

Can I reserve or get a Quick Pick item transferred?

Items in the collection cannot be reserved or transferred. Items are displayed in a special area and are on a first come first served basis. 

Are there Justices of the Peace at the library?

JP services are available at Gordon Library, Lindfield Library and Turramurra Library. Please see dates and times for each Library on the JP page. 

How many items can I borrow?

Up to 50 items can be borrowed at any one time, regardless of the format of the item.

How long can I keep the items I borrow?

Most items can be borrowed for 28 days with 2 renewals

Magazines can be borrowed for 14 days with 2 renewals

Quick Picks can be borrowed for 7 days, no renewals.

Reserved in-demand items have a loan period of two weeks only.

Occasionally the library reserves the right to limit seasonally popular materials, such as Easter and Christmas books.

How do I renew an item on loan to me?

You can renew items in person, over the phone or via the Library's online catalogue for a further loan period if they have not been reserved by another library member. Items can only be renewed twice. Exceptions apply.

 

What are auto-renewals?

Items may be automatically renewed if they are not reserved by another member. If this happens, you will be notified via email that your loan period has been extended. You will need to return your item/s within this extended loan period.Items may be auto-renewed up to two times if there are no existing reservations placed on them.

Auto-renewals do not include e-resources (e-books and e-audiobooks).

Can I reserve items from other branches?

Items at other branches can be transferred to a different branch at no charge. Contact library staff who can do this for you. There is a limit of 5 reservations at a time.

Can I reserve items that are currently on loan?

You can place a reservation on most items that appear on the library's online catalogue. You will be notified when they are ready for you to collect once they are returned to the library.

How do I log onto my library account?

Visit our online catalogue and log in using your library card ID and PIN. If you forgot your PIN you can reset it by visiting the login page and selecting 'Forgot your password'.

Can I change my details online?

You can change your PIN and email address by logging onto your library account and clicking on the 'Personal Details' tab. For other changes, contact your library.

What happens if I can't remember my password?

You can reset your password via an email - directions on 'how to' can be found on the library catalogue.  You just need your membership number and the current email address we have on file for you.  Click here to reset your password.

 

Does the library charge fines for overdue items?

Yes, the library charges 25 cents per item per day, up to a maximum of $14 per item.

Quick pick collection items are $1.00 per day to a maximum of $14.

A customer cannot borrow or reserve items while there are fines owing.

No overdue fines apply if a customer pays for a lost/damaged item. However, replacement fees and processing charges will apply.

Fines are calculated from the close of business.

Fines can be paid by EFTPOS by visiting any of the four library branches or telephoning your nearest branch.

Can I return books to any branch of Ku-ring-gai Library?

Yes, items borrowed from any branch of Ku-ring-gai Library can be returned to either Gordon, Lindfield, St Ives or Turramurra libraries. Please take care that you don't return books to school libraries or other public libraries outside the Ku-ring-gai area. You are responsible for any item incorrectly returned to libraries other than Ku-ring-gai Libraries.

Can I borrow books from libraries outside the Ku-ring-gai area?

Yes. Ku-ring-gai Library provides an Inter-Library Loan service to assist members with accessing material not available at their local library. There is a charge of $7.50 per request (non-refundable).

Most public libraries will allow you to join as a reciprocal member if you would prefer to borrow an item in person. If the item is only available through a university or special library, an extra fee of $21 will apply, payable prior to the request being sent to the lending institution.

The charges are:

  • $18.50 for core copies electronic delivery (for example: articles) for up to 25 pages; $4.40 for every additional 25 pages
  • $28.50 for core loans including normal delivery from university libraries or special libraries

 Some library materials are very expensive, so please treat them with care. CDs and DVDs are fragile, so take care to not scratch them. Please report damaged or faulty items to staff.

What do I do if I lose or damage an item that is on loan to me?

If you lose or damage any item you have borrowed, you will be charged for the cost of the item plus a $17 non-refundable processing fee. Replacement copies will not be accepted.

If you find the lost item you can get a refund on the cost of the item, but not the processing charge. The item must be returned to the library in good condition and within three months of being paid for.

What happens when an item is damaged?

Ku-ring-gai Library strives to ensure that all items meet a high standard of quality and durability. As standard operating procedure, library staff check all items for potential damage upon return, but we do sometimes miss things. If you notice damage to any item, you have borrowed please notify staff at checkout or as soon as possible by either phone call or email. Staff will make a note of the damage and the date on either the item or borrower record. Sometimes the damage can be subtle so if in doubt please contact library staff.

Ku-ring-gai Library charges fees when items are returned in a damaged condition. Damaged items are assessed by senior library staff. Patrons will be charged the full replacement cost and a processing fee if items are damaged beyond repair, or a fee up to this level if item can be repaired. Charges will be applied to the previous borrower’s card if items are found damaged on return as standard operating procedure.

Ku-ring-gai Library doesn’t accept replacement copies for damaged items.

Damaged Items

Ku-ring-gai Library will not charge for normal wear and tear on library items. However, the following do not constitute normal wear and tear and may result in patrons being charged to replace the item.

  • Wet or mouldy
  • Books liquid damaged books that are dry (wavy pages)
  • Books returned with food stains, oily or sticky residue
  • Books missing covers or pages
  • Books chewed by animals
  • Books containing marking by pencil, ink or highlighter
  • Books showing tears, cuts, graffiti or other unusual damage

Replacement or repair costs

Replacement or repair of an item is at the discretion of senior library staff and is determined on a case-by-case basis.

If library staff conclude that an item is beyond repair and must be withdrawn from the collection, the replacement costs will be applied to the last borrower's library card. The replacement costs consist of a $17.00 processing cost and the price we paid for the book when purchased. This price can be found by asking Library staff. Repair costs vary, these costs can be found in the Ku-ring-gai Council fees and charges documentation.

What do I do if my library card is lost or stolen?

It is important to report the loss of your library card to library staff as soon as possible to prevent its unauthorised use. A replacement card can be issued in person from any library for a charge of $7.50. You will need to show proof of identity, with address and signature.

 

What do I do if I change my address?

Visit one of our libraries and show identification with your new address. Alternatively you can log onto your profile here and update your details online.

 

What do I do if I legally change my name?

Bring documentary proof of your new name and ID with your residential address to one of our libraries. We will cancel the card with your old name and issue you with a new card free of charge. 

 

Does the library have any charges?

Additional Fees and Charges for the Library(PDF, 351KB)

Please follow the above link for a full list of Library Fees and Charges. 

Does the library have photocopiers?

All four of Ku-ring-gai's libraries have colour photocopiers. View pricing below.

Black-and-white copying

  • 20 cents per black and white A4 page (self service)
  • 40 cents per black and white A3 page (self service)

Colour copying

  • $1 per colour A4 page (self service)
  • $2 per colour A3 page (self service)

Microfilm / Microfiche copying (available at Gordon only)

  • 20 cents per black and white page (self service)

 

Does the library have word processing facilities?

The library provides word processing and other Microsoft Office applications on computers available for booking. You can book an eZone computer free of charge, using your library card membership number and PIN.  If you are not yet a library member, you can access the ezone as a guest user by showing valid identification to a member of our library staff.  The guest card is valid for a 30 minutes booking session. 

Does the library have public access to the Internet?

Yes, there are public access Internet computers in the ezone at all libraries. Access is free. The library also supplies a wireless internet hot-spot at all branches for those patrons with Wi-Fi compatible devices.

 

Does the library have email facilities?

Yes, all libraries have access to web-based email services. These are accessed through the ezone.

Does the library have study rooms for use?

There are three study rooms available for use at Gordon Library. Rooms seat up to four people and can be booked for a two-hour period each day. A booking fee of $2.00 applies and must be paid for in advance at the library. These rooms are for private use and not commercial use ie. private/community group study only and does not include tutor services.

If you require a larger space, see Council's halls and meeting rooms for hire.

Will the library come to visit me?

The Library has a home library service and a Libraribus for those unable to visit a library branch with their own transport, or who are housebound. Please contact your nearest branch for further updates.

How can I assist the library?

There are several things you can do to assist us. They include:

  • Adhere to Library regulations (copies kept at all libraries).
  • Return items on time and in good condition.
  • Respect the rights of other library users.
  • Notify us if you change your address.
  • Report your lost card immediately.
  • Suggest stock for us to purchase.
  • Do not bring hot food or large bags into the library.

 

Can I donate items to the library?

Ku-ring-gai Library will not be accepting any donations at this time. Please view the website for updates and changes.

Ku-ring-gai Library welcomes donations and bequests but they are only added to the collection if they meet the Collection Development Policy criteria. Donations can be a valuable addition to the Library's collection, especially if they relate to the local government area. Please note that:

Donations that do not meet the selection criteria may not be accepted.

All donated material becomes the property of the Library and the decision to retain or dispose of a donated resource will be the responsibility of the Library without consultation with the original owner.

Donations may be recycled.

Donations may not be accepted:

  • If the donor wishes to place any limitations on its use or disposal.
  • If the items are not in good condition.
  • Subject books older than 2 years.
  • It is advisable to contact the Library before donating items.

Can I book the glass cabinet at Gordon Library?

The glass cabinet in the Gordon Library foyer is available for booking. We welcome non-profit community groups, wellbeing groups and local services to book this space. The cabinet can be booked for a display to promote programs and events in the local area. 

Hirers of the cabinet are responsible for providing materials, installing and dismantling the display. Any loss, theft, damage to materials or equipment whilst on display is not the responsibility of Ku-ring-gai Library. 

Bookings are made for the duration of one month, subject to approval.

Any displays left in the cabinet beyond the booking period will be removed and stored for up to two weeks. 

Bookings of commercial or personal nature will not be accepted. 

The display must clearly state key information such as the organisation’s name, contact details if relevant and location of any events. 

Ku-ring-gai reserves right to refuse to display any materials deemed inappropriate, offensive or discriminatory in nature. Priority for display will be given for community groups and services in the Ku-ring-gai area. 

To find out more ask our staff in branch, via email at gordon.library@krg.nsw.gov.au or on the phone (02) 9424 0120.

Or, if you're ready, share your idea using with us now!

Community noticeboard guidelines

Each Ku-ring-gai Library has a community noticeboard to display information about community groups, services, facilities, programs and events in the local area. If you have a notice for display in our libraries, read our Community Noticeboard Guidelines(PDF, 926KB).