Give us feedback

Complaints or compliments

We acknowledge that at times our staff and services may not meet your expectations, yet at other times they may exceed your expectations. We value your feedback as it allows us to improve our services and facilities and acknowledge those that reflect Council’s values of community service.

A compliment can be as simple as a “thank you” for a job done well. A complaint is an expression of dissatisfaction made to or about us, our services, staff or the handling of a complaint where a response or resolution is explicitly or implicitly expected or legally required. Complaints can include expressions of dissatisfaction with the quality of or delays in providing a service, taking an action or making a decision which are outside of Council’s service levels.

A complaint is not a request for a Council service, feedback, damaged or faulty infrastructure ie pothole or hazard, neighbourhood dispute, regarding a development application or unauthorised building works. These matters should be reported via Ku-ring-gai online services.

Make a complaint

Give a compliment

More information

Complaints Management Policy(PDF, 380KB)

Complaints management process(PDF, 172KB)

Council's Customer Charter(PDF, 278KB)