Duty Planner service
Please note during the period covering Christmas and the New Year break, the Duty Planner service will be temporarily unavailable from the afternoon of 18 December 2025 and will re-commence on 12 January 2026.
Please note: During the period covering Christmas and the New Year break, the Duty Planner service will be temporarily unavailable from the afternoon of 18 December 2025 and will re-commence on 12 January 2026.
Areas covered
The Duty Planner’s function is to provide preliminary planning advice on planning enquiries associated with properties including:
- the development assessment process; and
- the basic planning controls and policies that affect your property (for example, whether your property falls under additional local provisions) and the process for applying for approval to carry out the work.
Areas not covered
The service is not designed to provide detailed planning advice or replace the function of a town planning consultant. As Council has a role in the development assessment process, Council cannot provide merit advice in relation to your proposed building works - this would be a conflict of interest.
In addition, the duty planner cannot:
- Confirm the land use zone of a property (for assistance with zoning, refer to our zoning page).
- Confirm whether a proposed development would require approval (eg. exempt or complying development - we offer a pre-Complying Development consultation).
- Provide advice in relation to rectifying unauthorised works (please speak to our Compliance unit or engage a town planning consultant).
- Provide advice in relation to a current Development Application - please contact the assessment officer on 9424 0000 between 10am and 11am, Monday to Friday.
- Review plans with regard to proposed building works (please use our pre-DA consultation).
Pre-purchase enquiries
For pre-purchase enquiries, please see the Section 10.7 certificate contained within the sale of contract for information. If you do not have a certificate, you may purchase one online. If your pre-purchase enquiry relates to covenants and restrictions, please speak to your conveyancer or solicitor.
The Duty Planner cannot provide advice in relation to these matters.
Booking an appointment
The Duty Planner service is a 15 minute phone call appointment (not face to face) and an Australian mobile/landline number must be provided.
Before making an appointment with the Duty Planner please check our FAQs. Please note bookings must be made with a minimum of 24 hours notice.
Read FAQs