Art Centre booking information/terms and conditions

Adults - Terms and Conditions(PDF, 178KB)

Kids/Teens - Terms and Conditions(PDF, 460KB)

School holiday program - Terms and Conditions(PDF, 412KB)

Terms and conditions

All Art Centre classes can be subject to change.

Hardcopy and electronic programs may at times not be up to date. Please check website or contact the Art Centre for most recent scheduling.

It is the responsibility of the person making the booking to read the terms and conditions. This includes bookings made online, in person and over the phone.

Everyone has the opportunity to enrol in different courses each term with no priority bookings. To guarantee a spot in a class over two terms, you still have the two-term booking option available for each semester which if selected means 10% off the second term. 

No shared bookings. Only students enrolled may attend the course.

Students who book a Full Semester ticket must remain enrolled in that course for the semester. No changes allowed for the second term. Prior to booking, student must be sure they are enrolling on the correct course at the correct ticket type. No change of mind. Any additional adjustments outside this term and condition will incur a fee.

Tickets purchased as one term only cannot be changed to the ticket type ‘Full Semester with 10% off the second term’. Customers who would like to continue with the second term in the same semester can book for the second term when enrolment opens for the second term.

Cost of bookings for term courses made from Week 3 are prorated and will incur a $25 late fee.

Art materials are not provided for adults. A link to a list of materials to bring to the class is displayed on each course’s bookings page on Bookable. It will also be included in the booking confirmation email. Contact the Art Centre if you require more information.

All courses are pending class numbers. This will be confirmed up to two working days prior to the course starting, however your enrolment in the course is confirmation of your booking and there are no change of mind refunds for bookings. If a course does not run, your account will be credited for the amount of the course.

Council has the utmost regard for the safety of our students, staff and the community. Participants need to be able to manage their own transport and mobility. Tutors and staff are unable to assist (this includes phoning taxis, assisting with walking and lifting into vehicle).

All students, tutors and visitors are to follow COVID-19 physical distancing, hygiene instructions and signage provided by Council and Art Centre staff. See COVID-19 Precautions below.

Bookings - kids/teens

Where appropriate, don’t forget to provide lunch and a snack (no nut products) and wear clothing that withstands paint, ink, clay or glue. Shoes must have enclosed toe and heel - no thongs or sandals.

The Art Centre practices a policy of no nuts or nut products. Please ensure foods brought to the Centre do not contain nuts or nut products.

You must inform the Art Centre office at the time of booking if the child has any allergies (including but not limited to asthma and/or anaphylaxis), medical conditions or special requirements. The Art Centre is not able to cater to students who have severe medical conditions or special requirements. If you are unsure, please contact the Art Centre with any queries. 

The Art Centre must be notified in advance (at the time of booking) if the child has an Epi-pen, puffer/inhaler or any form of medication. If the child has an Action Plan it must also be emailed to the Art Centre at least two days prior to attending class.

A student will be refused into class if their Epi-pen and/or puffer is not with them or is out of date. If an Action Plan is required and not provided to the Art Centre, the child cannot attend the class.

Two separate phone emergency contacts must be provided in case of an emergency.

Ku-ring-gai Art Centre accepts no responsibility for children before/after classes. There are no child-minding facilities available and children attending classes must be collected at the conclusion of the class. Parents or guardians must sign the child in and out at the beginning and end of each class.

Ku-ring-gai Art Centre accepts no children under the age of five years or children who have not yet started school. We have the right to refuse enrolments that do not meet these criteria.

The child enrolled must be of the correct age for the course in which they enrolled. If a child has enrolled but is not of the correct age, Ku-ring-gai Art Centre reserves the right to cancel their enrolment (transfer to another course where places are available or use the cost as credit towards another course). 

Persistent unruly behaviour will not be tolerated and a child may be asked to be removed from the class.

Creative Kids vouchers

Creative Kids Vouchers are only accepted for selected holiday classes above $100.

Any gap amount above $100 must be paid via credit card (surcharges apply).

The name on the Creative Kids Voucher must be exactly the same as the child enrolling in the class.

The voucher must be uploaded during the process of making the booking on Bookable. It must be uploaded as an image (JPG or PNG format). 

You cannot send through a Creative Kids voucher to use after a booking has been made.

If a class is cancelled, the Creative Kids voucher is transferrable to another creative voucher nominated class, pending availability.

In cases of cancellations with no suitable replacement, the gap amount above $100 will be refunded to the credit card (if there was a gap amount paid) and the voucher returned.

No refunds are available for change of mind purchases.

If the voucher presented is invalid ie. has been redeemed elsewhere, voucher details do not match the student’s details, etc., the full cost of the course must be paid by the parent/guardian prior to the class going ahead.

Transfer/refunds

Please choose carefully as fees are non-refundable. 

Ku-ring-gai Art Centre cannot accept responsibility for changes to students' personal circumstances that prevent attendance.

Transfers only permitted during the same term provided places are available. If a transfer cannot be made, the fees will be credited to the student’s Bookable account. 

No transfers from the end of Week 3 onwards are permitted (for term courses).

If a Workshop is cancelled, we will endeavour to transfer the students into another workshop in the same semester where places are available. If a transfer cannot be made, the fees will be credited to the student’s (or parent's/guardian's) Bookable account. 

Absenteeism

Classes missed for personal reasons are the student’s responsibility (or parent's/guardian's responsibility if it's a kids/teens class) and are non-refundable and non-creditable.

Students are not entitled to discounts or 'make-ups' in their own or other classes if they miss a class.

In the event of a tutor being unable to take a class, a replacement tutor will be organised. In the case of a tutor not being available, students (or parents/guardians if it's a kids/teens course) will be advised of a replacement class date. If a replacement class date cannot be arranged, you will receive the credit to your Bookable account equivalent to the cost of that class, or a refund, to be determined by the Art Centre.

Class cancellations

Enrolments should be made at least one week prior to commencement of the course to avoid the course being cancelled due to low enrolments.

Courses may be cancelled if enrolment numbers are too low. If this occurs, students (or parents/guardians if it's a kids/teens class) will be advised by email (via Bookable) of the cancellation prior to course commencing.

Ku-ring-gai Art Centre does not offer refunds or transfers if a class is cancelled due to a tutor being ill or away. A fill-in tutor will be arranged, and if not possible, a make-up class will be scheduled at the end of term. If a make-up class cannot be arranged, you will receive the credit to your Bookable account equivalent to the cost of that class, or a refund, to be determined by the Art Centre.

Ku-ring-gai Art Centre reserves the right to change tutors - no refunds for change of mind due to tutor replacement.

Public holidays

The Centre is closed on public holidays. Should your class fall on a public holiday, you will be advised of a replacement class date. 

COVID-19 precautions

If you (or the child if it's a kids/teens class) feels unwell and/or have any symptoms of COVID-19, please do not visit the Art Centre nor attend classes. 

Art materials are not to be shared amongst students.

All students, tutors and visitors must follow COVID-19 physical distancing regulations, hygiene instructions and signage provided by Council and Art Centre staff.

Each student (or parent/guardian if it's a kids/teens class) must sign an attendance form form at the START of each class (and at the END of each class for kids/teens courses). 

If you have any questions, please email artcentre@krg.nsw.gov.au or phone the Ku-ring-gai Art Centre on 9424 0310.

Does your child have allergies, asthma or requirements for persons with a disability?

To keep your child safe we need to know if your child has any allergic triggers, anaphylaxis, asthma or any other medical or behavioural requirements which may affect their participation in classes. The parent/guardian making the booking must notify Art Centre staff at the time of enrolment.

Protocol for illness infectious disease

In the case of a child feeling unwell, parents/guardians are asked to:

  • Immediately pick up their sick child when contacted by Council staff.
  • Take their children to the doctor for treatment and diagnosis.
  • Inform Council staff as soon as possible if their child is diagnosed with any infectious disease.
  • Keep sick children at home until they are well.