Important information about COVID-19

Published on 22 October 2021


This page provides information on the COVID-19 (coronavirus) situation affecting Ku-ring-gai.

For the latest health information please visit the NSW Health and the Australian Government Department of Health websites. 

Services reopening

The following services and facilities are open to the public:

Attendees at classes and events at community centres and halls must wear masks unless exercising or consuming food and drinks. Attendees aged over 16 years must also be double vaccinated.   

Council will be following COVID-safe practices such as QR code check-ins, mask wearing and ensuring people are double vaccinated before they enter certain Council venues. 

Other services

Waste services

All waste services continue as normal.

Children's services
Services are open including:

Customer service

Council’s customer call centre is open. Call us on 9424 0000 or Talk to a customer service team member online weekdays 8.30am-5pm.

Council meetings
The Public Forum on 12 October and Council meeting on 19 October will be open to members of the public to attend in the Council Chambers.

DAs and planning 
You can lodge your DA or other planning applications at NSW Planning Portal. The duty planning service at Council will continue online or by phone. Call 9424 0000 to make an appointment.

Ku-ring-gai’s sportsfield lighting is turned on daily between 7pm and 8pm to assist residents to exercise after business hours and at weekends.

Outdoor gatherings
  • Fully vaccinated people can undertake sport and exercise at outdoor public gatherings in groups of up to 50 which includes participants, coaches and spectators/parents.
  • Organisations are expected to have a COVID-19 Safety Plan in place.
  • People under the age of 16 who are not fully vaccinated are allowed unaccompanied in their workplaces and all outdoor settings.
Golf courses

Public golf courses at Gordon and North Turramurra are open for groups of four players. Please follow social distancing.

Tennis courts
Tennis courts are open and can now be booked for doubles. Please follow social distancing.

Ku-ring-gai Fitness and Aquatic Centre
All outdoor pools and the gymnasium at the Ku-ring-gai Fitness & Aquatic Centre are open. More information at the KFAC website

Justice of the Peace
Justice of the Peace services are closed during lockdown. Please refer to the JP website or Service NSW for assistance.

Citizenship ceremonies
Online ceremonies are being conducted for those invited to a ceremony prior to lockdown. For all enquiries regarding citizenship contact the Department of Home Affairs

Life Online 

Council has put together Life Online to help stay connected including information about community and business support, activities to do at home and Council services.

Visit Life Online

Community support

Vulnerable and elderly residents

All services providers below have their own COVID-19 safe strategies in place and will comply with the latest public health orders and restrictions. All staff and volunteers from these services providers and recipients must wear masks. Essential community services still operating in Ku-ring-gai area include:


Hornsby Ku-ring-gai Community Transport will continue to provide transport during the lockdown order, to our eligible aged and community members for essential journeys including:

  • Visiting doctors, specialists, medical tests or treatments (individual transport) 
  • Shopping services and shuttles (small group)
  • Getting to your pharmacy (if it does not deliver)

If you are over 65 years old or with a disability, please contact 9983 1611 to book your transport.

Ku-ring-gai Neighbourhood Centre

 Essential transport (individual). 

If you are 65 and over, please contact 9988 4966 for support.


Hornsby/Ku-ring-gai Meals on Wheels contactless delivery of daily meals to people over 65 years old in the Ku-ring-gai area.

If you are 65 and over, please contact 9144 2044 to order your food delivery.

Ku-ring-gai Connect is offering a “Staples” hamper, with a varied selection of pantry items, bakery items, fruit and vegetables for $10. 

Opening hours: 12.30pm to 2.30pm on Thursdays, 1 Gilroy Road, Turramurra.

Please register before you attend the Centre in the Turramurra Centre.

Social support


  • Telephone crisis support 13 11 14
  • Emergency relief (phone appointments)
  • Financial & personal counselling (phone/online appointments)
  • Community aid – support phone calls, information and referral

Please contact 9498 8805 for help.

Ku-ring-gai Neighbourhood Centre 

  • Shop by list (groceries and medications) 
  • Friendly phone calls

If you are 65 and over, please contact 9988 4966 for support.

Jewish Care 

Provide well-being support through phone to Jewish elderly members. Please contact 1300 133 660 for support. 

Other support 

These difficult times may affect your mental wellbeing, particularly when you need to be social distancing. If you need support or someone to talk to, below is a list of useful resources.

Mental Health Line

The Resilience Centre podcasts

Lifeline Harbour to Hawkesbury

Mental Health Online

Kids Helpline

Beyond Blue

More information on Life Online – community support

Testing clinics in Ku-ring-gai

St Ives Showground drive through clinic

St Ives Showgrounds, 450 Mona Vale Rd, St Ives NSW 2075
St Ives Douglass Hanly Moir Drive through Pathology
Daily 8am-4pm

No booking required

Killara drive-through clinic

Dalcross Private Hospital, 28 Stanhope Road, Killara NSW 2071
Open: 8am - 6pm daily

Roseville Respiratory Clinic

Roseville Respiratory Clinic,132A Pacific Highway, Roseville NSW 2069
The clinic is the white marquee on the left-hand side of the main medical centre, Rosecentre. Pedestrian access – down the left side walkway. Best parking - along the Pacific Highway near clinic.
Open: 7.30am to 4pm, Monday to Friday
7.30am to 12.30pm, Saturdays
To book call or text name and preferred time to 0458 604 096 or 0422 991 731 For more info, please visit North Shore Respiratory Clinic Roseville


Local case venue alerts

NSW Health announced on 17 August that health authorities are no longer listing every metropolitan COVID-19 exposure site publicly. For more information go to NSW Government 

More information about case locations at NSW Health

NSW Government update on restrictions

Find out about restrictions across the Greater Sydney region affecting the number of visitors allowed at a residence, outdoor gatherings and capacity limits at weddings, funerals and some venues as well as requirements for wearing a face mask.

Stay safe and stop the spread of COVID-19. Get tested even if you have the mildest of symptoms.

More information can be found at NSW Government website



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