Important information about COVID-19

Published on 26 July 2021

The NSW Government has announced COVID-19 stay-at-home orders and additional restrictions for all of Greater Sydney including the Blue Mountains, Central Coast and Wollongong until 11.59 Friday 30 July. 
NSW Government COVID-19 restrictions

This page provides information on the COVID-19 (coronavirus) situation affecting Ku-ring-gai.

For the latest health information please visit the NSW Health and the Australian Government Department of Health websites. 

Council services and facilities

Essential maintenance
In line with additional restrictions, Council construction work will cease but we are permitted to continue with essential services for the maintenance, safety and upkeep of public and recreational spaces, including parks, sportsfields and road and footpath maintenance. 

Waste services
All waste services continue as normal.

Children's services
Our childcare services are open including:

Customer service

Council customer service centre at 818 Pacific Highway Gordon is closed. Council’s customer call centre is open. Call us on 9424 0000 or Talk to a customer service team member online weekdays 8.30am-5pm.

Council Meetings

Council Meetings will now be held online. You can view the Council Meeting livestream here.

Council libraries at Gordon, Turramurra, St Ives and Lindfield are closed during the lockdown, but you can access library services online. Please note also:

  • All items on loan are extended until 31 July.
  • Return chutes will be open 24/7
  • All reservations are extended from 7 days to 21 days
  • All events at libraries have been cancelled unless otherwise stated. 

DAs and planning 
You can continue lodging your DA or other planning applications at NSW Planning Portal. The duty planning service at Council will continue online or by phone. Call 9424 0000 to make an appointment.

Construction projects on hold
The following projects have been put on hold due to current restrictions:

  • Lindfield Village Green construction
  • 790 Pacific Highway Gordon  Façade refurbishment
  • 828 Pacific Highway Gordon Façade waterproofing, cleaning and parapet capping
  • Turramurra Memorial park pavilion upgrade
  • Wildflower Garden staff accommodation upgrade
  • Wellington Oval East Lindfield upgrade
  • Tryon Oval No 2 East Lindfield irrigation upgrade
  • Recreation Precinct St Ives
  • St Johns Avenue Streetscape upgrade – Stage 1 Wade Lane Gordon
  • Stormwater drainage Oliver Road Roseville
  • East Lindfield Community hall window replacement
  • Swain Gardens shot machine creek Planting
  • George Christie Oval Amenities upgrade
  •  Twin Creeks Walking Track upgrade - Lindfield
  • JUBES Mountain Bike Park upgrade – Wahroonga
  • Grosvenor to Gwydir Fire Trail upgrade – Wahroonga

Community centres 
Community facilities including halls, youth centres and meeting rooms for hire are closed.

Ku-ring-gai Art Centre
The Ku-ring-gai Art Centre is currently closed. More information.

Ku-ring-gai’s playgrounds are currently closed. The Council is taking this precautionary action for the following reasons:

  • The highly infectious nature of this latest outbreak
  • Our ability to keep playgrounds continuously clean
  • No method of contact tracing at playgrounds
  • Maintaining the health order of exercise outdoors in groups of no more than 2 (excluding members of the same household)

    Our priority at this time is keeping our community safe. Parks, the public golf courses at Gordon and North Turramurra, the Ku-ring-gai Wildflower Garden, St Ives Showground and sportsfields remain open for exercise in groups of no more than two (excluding members of the same household).

    Ku-ring-gai’s sportsfields will have lighting turned on daily between 5pm and 8pm to assist residents to exercise after business hours and at weekends. Please note exercise outdoors is only permitted in groups of no more than two people (excluding members of the same household) and social distancing must be observed.

    Golf courses
    Public golf courses at Gordon and North Turramurra are open for groups of two players only. Please follow social distancing. 

    Tennis courts
    Tennis courts are open and limited to 2 people only (unless members of the same household). Please follow social distancing.

    Ku-ring-gai Wildflower Garden
    The visitor centre, Caley’s function centre and school holiday classes are closed. However you can order plants through our contactless nurseryKu-ring-gai Wildflower Garden is open for exercise in groups of two people (excluding members of the same household).

    St Ives Showground
    St Ives Showground buildings for hire are closed. St Ives Showground is open for exercise in groups of two people (excluding members of the same household).

    Ku-ring-gai Fitness and Aquatic Centre
    Ku-ring-gai Fitness & Aquatic Centre, West Pymble is closed.

    Justice of the Peace
    Justice of the Peace services are closed during lockdown. Please refer to the JP website or Service NSW for assistance.

    Public events
    All events including the Ku-ring-gai Heritage Festival and the Arts & Cultural Festival are cancelled or postponed during the lockdown.

    Citizenship ceremonies
    Online ceremonies are being conducted for those invited to a ceremony prior to lockdown. For all enquiries regarding citizenship contact the Department of Home Affairs.

    Outdoor gatherings

    People must stay in their local government area or within 10kms of home for exercise and outdoor recreation, with no carpooling between non-household members. Outdoor public gatherings limited to two people (excluding members of the same household).  

    Life Online 

    Council has put together Life Online to help stay connected including information about community and business support, activities to do at home and Council services.

    Visit Life Online

    Community support

    Vulnerable and elderly residents

    All services providers below have their own COVID-19 safe strategies in place and will comply with the latest public health orders and restrictions. All staff and volunteers from these services providers and recipients must wear masks. Essential community services still operating in Ku-ring-gai area include:


    Hornsby Ku-ring-gai Community Transport will continue to provide transport during the lockdown order, to our eligible aged and community members for essential journeys including:

    • Visiting doctors, specialists, medical tests or treatments (individual transport) 
    • Shopping services and shuttles (small group)
    • Getting to your pharmacy (if it does not deliver)

    If you are over 65 years old or with a disability, please contact 9983 1611 to book your transport.

    Ku-ring-gai Neighbourhood Centre

     Essential transport (individual). 

    If you are 65 and over, please contact 9988 4966 for support.


    Hornsby/Ku-ring-gai Meals on Wheels contactless delivery of daily meals to people over 65 years old in the Ku-ring-gai area.

    If you are 65 and over, please contact 9144 2044 to order your food delivery.

    Ku-ring-gai Connect is offering a “Staples” hamper, with a varied selection of pantry items, bakery items, fruit and vegetables for $10. 

    Opening hours: 12.30pm to 2.30pm on Thursdays, 1 Gilroy Road, Turramurra.

    Please register before you attend the Centre in the Turramurra Centre.

    Social support


    • Telephone crisis support 13 11 14
    • Emergency relief (phone appointments)
    • Financial & personal counselling (phone/online appointments)
    • Community aid – support phone calls, information and referral

    Please contact 9498 8805 for help.

    Ku-ring-gai Neighbourhood Centre 

    • Shop by list (groceries and medications) 
    • Friendly phone calls

    If you are 65 and over, please contact 9988 4966 for support.

    Jewish Care 

    Provide well-being support through phone to Jewish elderly members. Please contact 1300 133 660 for support. 

    Other support 

    These difficult times may affect your mental wellbeing, particularly when you need to be social distancing. If you need support or someone to talk to, below is a list of useful resources.

    Mental Health Line

    The Resilience Centre podcasts

    Lifeline Harbour to Hawkesbury

    Mental Health Online

    Kids Helpline

    Beyond Blue

    More information on Life Online – community support

    COVID-19 assistance for Ku-ring-gai


    Testing clinics in Ku-ring-gai

    St Ives Showground drive through clinic

    St Ives Showgrounds, 450 Mona Vale Rd, St Ives NSW 2075
    St Ives Douglass Hanly Moir Drive through Pathology
    Monday - Sunday 8am to 8pm 
    No booking required.

    Killara drive-through clinic

    Dalcross Private Hospital, 28 Stanhope Road, Killara NSW 2071
    Open: 8am - 6pm daily

    Roseville Respiratory Clinic

    Roseville Respiratory Clinic,132A Pacific Highway, Roseville NSW 2069
    The clinic is the white marquee on the left-hand side of the main medical centre, Rosecentre. Pedestrian access – down the left side walkway. Best parking - along the Pacific Highway near clinic.
    Open: 7.30am to 4pm, Monday to Friday
    7.30am to 12.30pm, Saturdays
    To book call or text name and preferred time to 0458 604 096 or 0422 991 731 For more info, please visit North Shore Respiratory Clinic Roseville


    Local case venue alerts

    NSW Health public health alert for a local case location.

    Grindley Constructions
    Case Location:25 Bushlands Avenue, Gordon
    Wednesday 14 July, 7am to 1:30pm

    Anyone who attended this venue is a close contact and must immediately get tested and self-isolate for 14 days regardless of the result, and call 1800 943 553 unless they have already been contacted by NSW Health. 


    On 13 July NSW Health identified the following venues of concern in St Ives:

    • O’Loughlin’s Medical Pharmacy - Friday 9 July between 6pm to 6.30pm (get tested and self-isolate until you get a negative result)
    • Oscars Chargrill - Monday 12 July between 5.20pm to 5.45pm (get tested and self-isolate until you get a negative result)
    • St Ives Shopping Village - Friday 9 July between 6pm to 7pm (monitor for symptoms)

    Please check the NSW Government website regularly, as the list of venues of concern and relevant health advice are being updated as investigations continue.

    This information is updated in conjunction with NSW Health list of locations showing places associated with a confirmed COVID-19 case in the past 14 days.

    Information is updated when new locations are identified. Locations are generally removed 14 days after the last known date that a confirmed case was associated with the location.

    More information about case locations at NSW Health

    NSW Government update on restrictions

    Find out about restrictions across the Greater Sydney region affecting the number of visitors allowed at a residence, outdoor gatherings and capacity limits at weddings, funerals and some venues as well as requirements for wearing a face mask.

    Stay safe and stop the spread of COVID-19. Get tested even if you have the mildest of symptoms.

    More information can be found at NSW Government website


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