Important information about COVID-19
Published on 22 January 2021
This page provides information on the COVID-19 (coronavirus) situation affecting Ku-ring-gai.
The Council is maintaining its current service levels for essentials such as waste collection and road maintenance. Please check this page regularly for updates.
For the latest health information please visit the NSW Health and the Australian Government Department of Health websites.
These difficult times may affect your mental wellbeing, particularly when you need to be social distancing. If you need support or someone to talk to, below is a list of useful resources.
Mental Health Line
The Resilience Centre podcasts
Lifeline Harbour to Hawkesbury
Mental Health Online
COVID-19 government information
Find out what you can and can't do under government rules
Common questions about the rules.
Community resources and advice including translated services
Other government information
Testing clinics in Ku-ring-gai
St Ives Showground drive through clinic
450 Mona Vale Rd, St. Ives, NSW, 2075
St Ives Douglas Hanly Moir Drive through Pathology
Open: 8am to 4pm.
No booking required.
Children under 5 years are not tested at this clinic.
Killara drive-through clinic
Dalcross Private Hospital, 28 Stanhope Road, Killara, NSW 2071
Open: 9am to 4pm, Monday to Friday
Roseville Respiratory Clinic
132A Pacific Highway, Roseville NSW 2069
The clinic is the white marquee on the left-hand side of the main medical centre, Rosecentre. Pedestrian access – down the left side walkway. Best parking - along the Pacific Highway near clinic.
Open: 8am to 4pm, Monday to Friday
8am to 12.30pm, Saturdays
To book call or text name and preferred time to 0458 604 096 or 0422 991 731 For more info, please visit North Shore Respiratory Clinic Roseville
Local venue and transport route alerts
This information is updated in conjunction with NSW Health list of locations showing places associated with a confirmed COVID-19 case in the past 14 days.
Information is updated when new locations are identified. Locations are generally removed 14 days after the last known date that a confirmed case was associated with the location.
More information about case locations at NSW Health
Face masks in indoor public spaces
Important information from NSW Health about wearing a mask in indoor public spaces.
From 3 January 2021, in Greater Sydney, Central Coast, Wollongong and Blue Mountains, it is mandatory to wear a face covering in certain indoor settings including:
- Shopping (retail, supermarkets and shopping centres).
- Public/shared transport (including waiting and travelling).
- Indoor entertainment (including cinemas and theatres).
- Places of worship.
- Hair and beauty premises.
- Visitors to residential aged care facilities.
- Staff in hospitality venues.
- Staff in gaming areas in licensed premises (including casinos) and patrons using gaming services.
We also strongly encourage customers to wear a mask when visiting our indoor areas such as customer service, libraries, Wildflower Garden visitor centre and the Ku-ring-gai Art Centre. Our staff in these locations will also be wearing masks for the protection of our community against the spread of COVID-19.
More information can be found at www.nsw.gov.au.
Please follow guidelines on outdoor gatherings, good hygiene and social distancing practises.
- Customer service centre - our over-the-counter customer service centre on Level 4, 818 Pacific Highway Gordon is open, 8.30am to 5pm Monday to Friday. You can also do business with Council online or call 9424 0000. You can also chat live online between 8.30am and 5pm on weekdays.
- Lodging DAs - you can lodge development applications (including modifications) through the NSW Planning Portal. Call 9424 0000 for fee quotes. Payments can be made by attaching a cheque or credit card form to the application or call 9424 0000 to arrange an online credit card payment.
- Duty planning service - face to face meetings between DA applicants and the Duty Planning officer are available. To book call 9424 0000.
- Public forums - monthly public forums are temporarily suspended but the public can still address Council through a video or audio recording or written or online submission. More details
- Council meetings - Council meetings are being conducted as a live stream and not in the Council Chambers until further notice. The public can observe monthly Council meetings online.
- Ku-ring-gai Local Planning Panel - meetings are currently streamed live here on our website. If a member of the public has made a submission, they can Register to Speak for up to 3 minutes. The minutes and meeting recording are available on the KLPP page.
- Events - go to the What’s On section to find an book events in the local area.
- Citizenship ceremonies at Ku-ring-gai Council are suspended. Please contact the Department of Home Affairs for all enquiries about citizenship.
Facilities and venues
- Libraries - it is now a mandatory requirement for libraries to record the details of visitors for contact tracing purposes. You must complete a contact tracing slip when you visit any of the Ku-ring-gai Library branches.
You can browse the shelves and borrow items, use the printing, scanning and photocopying facilities. How to guide to print remotely from your device, return books to the after-hours chute, use computers for pre-booked half-hour blocks. Book a computer (library members), book study areas for up to two hours (library members). Gordon Library also offers bookings for local studies research appointments and use of the Smart Table with PressReader for 15 minutes. The following services are not available - Justice of the Peace service. Find your nearest JP, reading of newspapers, face to face events - we are still offering online children's programs, group study/meeting rooms. More information - library website.
Community centres/halls/meeting rooms - open with restrictions for approved bookings. There is a maximum capacity of people in each venue, under the 4 square metre rule. Refer to important information on COVID-19 at NSW Health website and Hire a Venue.
Enquiries 9424 0754 or firstname.lastname@example.org
- Sportsfields - training and competition must comply with NSW Government guidelines and groups are to maintain a safe social distance from any other groups or people using the park or sportsfield. Bookings for training and competition email@example.com
- Playgrounds and outdoor gyms - users are to observe 1.5 metre social distancing and wipe down equipment before and after use.
- Tennis courts - open for doubles and singles play. Please avoid touching gates, equipment and playing surfaces. Book online.
- St Ives skate park - users are to observe 1.5 metre social distancing and practise good personal hygiene.
- Active Ku-ring-gai fitness classes - classes have resumed. Term 1 2021 program bookings open now. Book online.
- Junior golf - classes have resumed. Term 1 2021 after school term program bookings open now. Book online.
- Golf courses - public golf courses are open with social distancing and hygiene measures are in place.
- Ku-ring-gai Fitness & Aquatic Centre - indoor and outdoor pools and gym are open. The Centre now has a marshall in the gym to ensure compliance with the updated COVID-19 management plan. Please check the centre’s Facebook page and website for further updates.
- Ku-ring-gai Art Centre - classes have resumed. More information.
- Ku-ring-gai Wildflower Garden - Visitor Centre is open between 9am to 4pm weekdays and 10am to 4pm on weekends. Selected educational programs are running. Caley’s Pavilion is available for hire for groups of up to 24 people (during garden opening hours only) and picnic shelters are available for hire for groups of up to 20 people. Enquiries firstname.lastname@example.org
- St Ives Showground - all outdoor spaces at the St Ives Showground are open. Indoor spaces are closed due to improvement works.
- Youth centres - Council’s Youth Centres at St Ives, Gordon and Turramurra are temporarily closed. We are currently working on different ways to support young people; the youth service team can be contacted on 9424 0837 or email@example.com.
Vulnerable and elderly residents
Council is working with several local community organisations to help elderly residents with shopping and meal deliveries, pharmacy and glasses prescriptions and emergency food packages.
We have received lots of volunteer enquiries and we would like to thank the community for your positive response. As the need for volunteers is high but uneven among organisations, please register your interest here or email firstname.lastname@example.org and we will forward your details to the organisations most in need at that time. We encourage younger volunteers to contribute so that we can protect the health of our older volunteers.
Other ways to help your elderly neighbours include:
- Take out the bins.
- Bring in the mail.
- Water plants.
- Mow the lawn.
- Shop for them and drop it off safely.
Mental health assistance
The Lifeline Harbour to Hawkesbury phone counsellors are available 24/7 to offer assistance to those experiencing distress. Phone Way2Wellness 1300 120 446.
The Resilience Centre podcasts
More information on Life Online – community support
COVID-19 assistance for Ku-ring-gai
Council has put together an online resource, Life Online, to help residents do business with Council and cope with life at home during COVID-19.
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