Important information about COVID-19

Published on 12 August 2022


This page provides information on COVID-19 affecting Ku-ring-gai.

For the latest health information please visit the NSW Government and the Australian Government Department of Health websites. 

Council services and facilities

Customer service
Customer service centre at 818 Pacific Highway Gordon is open with COVID safety procedures. Council’s customer call centre is open. Call us on 9424 0000 or Talk to a customer service team member online weekdays 8.30am-5pm.

All Ku-ring-gai libraries at Turramurra, Lindfield, St Ives and Gordon are open.

Council meetings
Council meetings and the Public Forum are open to members of the public to attend in the Council Chambers.

DAs and planning 
You can lodge your DA or other planning applications at NSW Planning Portal. The duty planning service at Council will continue online or by phone. Call 9424 0000 to make an appointment.

Waste services

All waste services continue as normal.

Children's services
Services are open including:

Community centres and halls
Community centres and community halls are open with COVID safety procedures. Attendees at classes and events at community centres and halls are encouraged to wear masks unless exercising or consuming food and drinks. 

Ku-ring-gai Art Centre
Ku-ring-gai Art Centre at Roseville is open.

Ku-ring-gai Wildflower Garden
Ku-ring-gai Wildflower Garden, plant nursery and function centre are open with COVID safety procedures.

Golf courses

Public golf courses at Gordon and North Turramurra are open.

Tennis courts
Tennis courts are open and can now be booked.

Ku-ring-gai Fitness and Aquatic Centre
All outdoor pools and the gymnasium at the Ku-ring-gai Fitness and Aquatic Centre are open. More information at the KFAC website.  

Life Online 

Council has put together Life Online to help stay connected including information about community and business support, activities to do at home and Council services.

Visit Life Online

Community support

Vulnerable and elderly residents

All services providers below have their own COVID-19 safe strategies in place and will comply with the latest public health orders and restrictions. All staff and volunteers from these services providers and recipients must wear masks. Essential community services still operating in Ku-ring-gai area include:


Hornsby Ku-ring-gai Community Transport will continue to provide transport during the lockdown order, to our eligible aged and community members for essential journeys including:

  • Visiting doctors, specialists, medical tests or treatments (individual transport) 
  • Shopping services and shuttles (small group)
  • Getting to your pharmacy (if it does not deliver)

If you are over 65 years old or with a disability, please contact 9983 1611 to book your transport.

Ku-ring-gai Neighbourhood Centre

 Essential transport (individual). 

If you are 65 and over, please contact 9988 4966 for support.


Hornsby/Ku-ring-gai Meals on Wheels contactless delivery of daily meals to people over 65 years old in the Ku-ring-gai area.

If you are 65 and over, please contact 9144 2044 to order your food delivery.

Ku-ring-gai Connect is offering a “Staples” hamper, with a varied selection of pantry items, bakery items, fruit and vegetables for $10. 

Opening hours: 12.30pm to 2.30pm on Thursdays, 1 Gilroy Road, Turramurra.

Please register before you attend the Centre in the Turramurra Centre.

Social support


  • Telephone crisis support 13 11 14
  • Emergency relief (phone appointments)
  • Financial & personal counselling (phone/online appointments)
  • Community aid – support phone calls, information and referral

Please contact 9498 8805 for help.

Ku-ring-gai Neighbourhood Centre 

  • Shop by list (groceries and medications) 
  • Friendly phone calls

If you are 65 and over, please contact 9988 4966 for support.

Jewish Care 

Provide well-being support through phone to Jewish elderly members. Please contact 1300 133 660 for support. 

Other support 

These difficult times may affect your mental wellbeing, particularly when you need to be social distancing. If you need support or someone to talk to, below is a list of useful resources.

Mental Health Line

The Resilience Centre podcasts

Lifeline Harbour to Hawkesbury

Mental Health Online

Kids Helpline

Beyond Blue

More information on Life Online – community support

Testing clinics in Ku-ring-gai

For full list of testing sites and times visit NSW Gov

St Ives Showground drive through clinic

St Ives Showgrounds, 450 Mona Vale Rd, St Ives NSW 2075
St Ives Douglass Hanly Moir Drive through Pathology

No booking required.

Killara drive-through clinic

Dalcross Private Hospital, 28 Stanhope Road, Killara NSW 2071

Roseville Respiratory Clinic

Roseville Respiratory Clinic,132A Pacific Highway, Roseville NSW 2069
The clinic is the white marquee on the left-hand side of the main medical centre, Rosecentre. Pedestrian access – down the left side walkway. Best parking - along the Pacific Highway near clinic.

To book call or text name and preferred time to 0458 604 096 or 0422 991 731 For more info, please visit North Shore Respiratory Clinic Roseville

Local case venue alerts

NSW Health announced on 17 August that health authorities are no longer listing every metropolitan COVID-19 exposure site publicly. For more information go to NSW Government 

More information about case locations at NSW Health

NSW Government update on restrictions

Find out about restrictions across the Greater Sydney region affecting the number of visitors allowed at a residence, outdoor gatherings and capacity limits at weddings, funerals and some venues as well as requirements for wearing a face mask.

Stay safe and stop the spread of COVID-19. Get tested even if you have the mildest of symptoms.

More information can be found at NSW Government website



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