Storm and heavy rain update

Published on 23 May 2025

With heavy rain across the area staff are working hard responding to issues.

Follow Bureau of Meterology (BOM) for weather updates and download the Hazards Near Me app for up to date alerts from emergency services.

Contact NSW SES 132 500 for storm and flood assistance.

Help with blocked drains or pits

Extremely heavy rainfall means drainage systems may be overwhelmed — even those functioning properly. Council is receiving a high number of enquiries, and we appreciate your patience. In most instances, this volume of water is not a result of faulty drainage but rather the intensity of rain falling.

Between the hours of 7am and 5pm, Council will respond to requests for blocked drains or pits on Council land ie nature strips, footpaths and roads.

Between the hours of 5pm and 7am Please contact the SES on 132 500 for any issues relating to blocked drains or pits on Council land or for flooding in private property.

Help with trees

Tree or branch fallen in Private property

Please contact SES on 132 500. Please note the SES will respond to high priority property damage, blocked driveways or other potentially life threatening situations. If one of your trees has fallen and does not fit into these categories for a response from SES, then you may need to organise a contractor to remove the tree. Advice can also be sought from your insurance company.

Tree or branch fallen on Council land

Between the hours of 7am and 5pm, Council will respond to requests for fallen or damaged trees on Council land ie nature strips, footpaths and roads.

Between the hours of 5pm and 7am Please contact the SES on 132 500 for any issues relating to fallen trees on Council land or private property.

Fallen power lines

It is imperative not to approach, touch, move or even come into contact with anything that is touching a power line. Assume all power lines are live until dealt with by Ausgrid. Where power lines and trees are involved please call Ausgrid on 131 388.

Power outages

If you are experiencing a power outage and want to check when power will be restored check Ausgrid outages website.

For residents who have no power, hot showers are also available at no charge at the Ku-ring-gai Fitness & Aquatic Centre, Prince of Wales Drive, West Pymble.