Vacation Care policies and procedures

All policies have been reviewed and updated in accordance with the Education and Care Services National Regulations and National Quality Framework.

All vacation care policies are on display at each Vacation Care Centre and are always open for review and feedback. If you would like to provide feedback or contribute to the review process, contact the Vacation Care Coordinator or speak to the Centre Coordinators.

Parent handbook

The parent handbook provides detailed information about our philosophy, policies, procedures and programs.

Download the Vacation Care parent handbook(PDF, 499KB)

Download the Vacation Care parent handbook Chinese version(PDF, 1MB)

All children are welcome to participate in this program. However if your child has additional needs, contact the Vacation Care Coordinator before enrolling your child on 9424 0903.


Programs, excursions and workshops may be changed due to adverse weather or unforeseen circumstances. Parents will be advised of any changes.

There are no cancellations, refunds, credits or transfers once your booking has been processed, unless a medical certificate is supplied for the day/s missed within one week of the missed day/s. This refund entails the centre cost of $70, this refund DOES NOT include excursions, workshops and bus fees.


Parents must sign their child in and out each day. Children will only be allowed to leave with nominated carers.

Children must be at the centre before the scheduled departure time on excursion days.

Parents collecting their child after 6pm will be charged a late fee of $1 per minute per child.

If the child has not been collected by 6.15pm, an additional fee of $2 per minute per child will be charged until the child is collected.

All our centres are 100% nut-free

We have a no nuts policy at all our Vacation Care Centres.

Please do not pack any nut-based snacks or lunches for your child.

For more information or any queries ask our staff or refer to the parent handbook.

Allergy advice

Our parent handbook outlines our procedures in dealing with known allergies. When enrolling your child, notify us of any known allergies, medication needs or asthma management plans.

What to bring

  • A drink in a screw-top refillable container and sunscreen.
  • Healthy snacks, meals and drinks to last the day. Food is NOT provided unless otherwise stated.
  • Sun-safe clothing. This includes a brimmed hat and sleeved clothing, plus enclosed shoes.
  • A spare change of clothes.

National Quality Framework

The Department of Education, Employment and Workplace Relations’ National Quality Framework (NQF) covers Out of School Hours Care (OOSH) – referred to as 'My Time Our Place'.

The framework aims to create a rich environment for play. The standards are designed to give children the best possible start in life through high quality early childhood education and care.

The NQF includes:

  • A national legislative framework that consists of the Education and Care Services National Law and Education and Care Services National Regulations.
  • A national quality standard.
  • An assessment and rating system.
  • A regulatory authority in each state and territory with primary responsibility for the approval, monitoring and quality assessment of services in their jurisdiction.

 Find out more about the Australian Children’s Education & Care Quality Authority.

More information 

If you would like to provide feedback or find out more, email the Vacation Care team