Gordon 24/7 lockers
Library access that fits around your life - anytime.
Gordon Library has a new 24/7 locker service that allows Ku‑ring‑gai Library members to collect library items outside of regular opening hours. This is another step toward making library services more accessible and responsive to our community - whenever time allows.
Our secure, self‑service lockers are located outside Gordon Library and can be used to collect reserved library items - all without needing to enter the library building. The lockers are available 24 hours a day, 7 days a week, including early mornings, late evenings and weekends.
This service is ideal for
- People with busy or non‑standard schedules.
- Shift workers, carers and commuters.
- Anyone who prefers a quick, self‑service option.
- Families balancing work, school and activities.
Additional benefits
- Collect items at your convenience.
- Reduce waiting times during busy library hours.
- Enjoy a contact‑free, secure experience.
- Access library services beyond opening hours.
This service helps ensure everyone can use the library, supporting Ku-ring-gai library members whenever time allows.
Report an issue
FAQs
What are the Gordon 24/7 Lockers?
24/7 lockers is a new service that allows Ku‑ring‑gai Library members to drop off library items outside of regular opening hours.
Where are the lockers located?
The lockers are located outside the entrance to Gordon Library, on the right‑hand side when facing the foyer entrance.
How do I collect items from the locker?
When placing a library item reservation online or in branch, select ‘Gordon 24/7 Locker’ as the pick‑up location.
When your items are ready for collection, you will receive a confirmation email.
To collect your items, visit the book lockers outside Gordon Library at any time that suits you. Your reserved items can be collected at any time.
To open the locker containing your items, scan your library card or use the barcode in the library app.
Follow the instructions on the screen to see which items are available for collection.
The locker containing your items will automatically open.
Please collect your items and ensure the locker is closed after use.
When can I collect items?
The Gordon lockers are available 24 hours a day, 7 days a week, including early mornings, late evenings and weekends.
How will I know when to collect my reserve?
After placing a library item reservation online or in branch, you will receive a confirmation email when your items are ready for collection from the locker.
How long do I have to collect my reserve?
You will need to collect your reservations within seven days. If you haven’t collected them within five days, we will send you a reminder email.
Do I need to borrow the items?
No, the items are automatically checked out to your account.
What should I do if I am having trouble retrieving my items?
During staffed hours please call Gordon Library on 9424 0120.
What should I do if I am having trouble retrieving my items outside library hours?
Please submit the 'Report an Issue' form.
Can I return items to the lockers?
The lockers are conveniently located next to the after-hours return chute at Gordon Library. Items cannot be returned to the lockers.
Can I use the lockers if I’m not a member?
Is there a charge to use the lockers?
No, there is no charge involved. This library service is free of charge to pick up reserved items from the locker.
Can I collect someone else’s reserved items from the locker?
No, you will need to have the library card/digital barcode for the account that reserved the items.
I’ve cancelled a reservation, what happens now?
If you have other items reserved, the cancelled item may not be removed from the locker. When you borrow the other reservations, the cancelled item may be issued to your card. If you do not want this item, please place it in the external return chute.